How to cancel a reservation?
Can be cancelled online or via call center. Deductions may be made or a full refund may be made depending on the cancellation period.
Frequently Asked Questions
Frequently Asked Questions
If I return it early, will I get a refund?
Generally no. However, some companies may partially refund unused days in case of early return.
What should I do in case of an accident?
Call the traffic police before leaving the scene, get an accident report and alcohol report, and inform the rental company immediately.
What is included in the car rental fee?
Daily usage rights, Taxes, Compulsory insurance. Additional services (baby seat etc.) are charged separately.
Is there a daily mileage limit?
Yes, there is usually a daily limit of 250-300 km. In case of exceeding, additional charges may apply.
What is the fuel policy?
The most common policy: Take it full – leave it full. If fuel is returned insufficient, the missing portion will be charged.
Is a deposit taken?
Yes, a certain amount is usually blocked from the credit card. If the vehicle is returned without any problems, this amount is refunded.
Is there insurance on the vehicle?
Yes, rental cars are insured with mandatory traffic insurance. Additional insurance packages such as full insurance and mini damage insurance can be purcha
How to deliver and return the vehicle?
The vehicle can be picked up from the companys office or the airport. The vehicle is usually returned to the point of collection. Returns in a different ci
Can someone else use the vehicle?
Only additional drivers included in the rental agreement can use the vehicle. Additional drivers must be identified.
What is the minimum age and driving licence period?
Minimum age 22, Valid driving license for at least 3 years (For luxury or upper segment vehicles, the age limit may be 25+)
What documents do I need to rent a car?
Valid drivers license and at least 3 years old, ID card or passport, Credit card (most companies request it for provision)